Terms of Service

These Terms of Service (“Terms”) govern the use of the Artègo Pro website and ordering portal (the “Website”), operated by Artego USA LLC(“we”, “us” or “our”), and every order placed through it or with our team. By accessing or using the Website you agree to be legally bound by these Terms and to our Privacy Policy. If you do not agree, do not use the Website.

The Website serves business customers only: licensed salons, beauty professionals and distributors buying for professional use or resale (“Business Customers”, or “you”). We do not sell to consumers.

By opening an account or placing an order, you represent and warrant that:

• you are at least 18 years old;
• you are a licensed beauty professional, or you act for a licensed salon or another business, and you buy the goods for professional use or resale;
• you are authorized to act on behalf of the business named on the account and on each order;
• the license details you give at registration are accurate and current, and you will keep them so;
• you understand that the consumer protections available to individual purchasers under federal or state law may not apply to your purchases.

We verify the license details given at registration before an account is activated, and we may ask for proof of license or of business status at any time. We may refuse an account, or limit access to certain features or prices, if these requirements are not met.

Each account belongs to a business, which may have one or more locations, and each location has its own team. A Salon admin places orders, sees the location's orders and invoices, edits its details and invites team members. An Ordering only team member places orders and nothing more. The business is responsible for every order placed by its team members and for everything done under its account.

Sign-in is by a one-time code sent to each team member's own email address. Keep access to that mailbox secure, remove team members who leave, and tell us at info@artegousa.com straight away if you suspect unauthorized access.

You agree to comply with all applicable federal, state and local laws and regulations when using the Website. The following conduct is strictly prohibited:

• unauthorized access to or use of the Website, or of any systems or data in it;
• interference with the operation or functionality of the Website, including the introduction of viruses or malicious code;
• use of the Website for fraudulent or unlawful purposes, including misrepresentation or identity theft.

We may suspend or terminate access to the Website, without prior notice, for any user whose conduct violates these Terms or applicable law.

We make reasonable efforts to keep product descriptions, images, sizes and prices accurate and up to date. However:

• all products are subject to availability, and we may limit quantities;
• we may change or discontinue any product at any time without notice;
• colors and textures may look different depending on your screen, and results depend on the hair and on professional application;
• our products are intended for professional use and are to be used as directed on their labels and safety data sheets.

• Every order placed through the Website, or through any written or electronic communication with our team, is an offer to purchase, subject to our acceptance.
• A contract of sale is formed when we confirm the order in writing (by email) or dispatch the goods, whichever comes first.
• We may cancel or reject any order, in whole or in part, for any reason, including supply limitations, pricing errors, a failed payment or suspected misuse.
• Quotations, proposals and price lists are not binding unless explicitly marked as firm offers with a stated validity period.
• Orders we accept are governed by these Terms, which prevail over any conflicting terms in your purchase order or correspondence.

At your request, your sales representative or our office may place an order for your business, and charge it to a payment method saved on your account or send you a payment link. Such an order binds your business as if you had placed it yourself, and these Terms apply to it. Check the order confirmation we email you and tell us straight away if anything is wrong.

The Website may occasionally contain typographical errors, inaccuracies or omissions in product descriptions, prices, promotions, availability or shipping times. We may correct them, and change or update information, at any time without prior notice, including after an order has been placed. If an order was accepted at an incorrect price, we will contact you and you may confirm it at the correct price or cancel it.

• Prices are in U.S. dollars (USD) and exclude sales tax and shipping, which are shown before you pay. The price in force when an order is placed governs that order.
• Every order is paid in full when it is placed: by card at checkout, by a card on file, or through a payment link we send you. We offer no payment terms and no credit.
• Distributors receive a Pro forma for each order and pay it in full by wire transfer before anything ships. The order is confirmed when the wire is received.
• After a declined payment or a chargeback, we may hold your orders or suspend your account until the matter is resolved.
• Sales tax is charged where it applies, unless an approved resale or tax exemption certificate is on file before the order is placed.

We are responsible for your shipment until it is delivered to the address on your order. An order your own carrier collects at our warehouse in Margate, Florida is your responsibility from collection.

• Delivery dates are estimates only and are not guaranteed.
• We are not liable for losses caused by late delivery. If a package is not delivered, we send a replacement.

Inspect every delivery on receipt. Any discrepancy must be reported to us at info@artegousa.com, with photos, within thirty (30) days of the delivery date to qualify for a replacement or credit. If a delivery is refused, or cannot be delivered because of an incorrect address given by you, we may charge the return shipping and the redelivery.

We do not accept returns. We send a replacement, at no charge, when:

• an item is missing from your order, or we sent the wrong item;
• goods arrive damaged;
• the carrier does not deliver the package.

Report the issue to info@artegousa.com, with photos and the order number, within thirty (30) days of the delivery date. Issues reported later do not qualify. Do not send products back unless we ask you to: products sent back without our request are refused and returned at your expense.

Salon accounts earn Points on what they buy, and spend them on Rewards. Distributors do not take part.

• Points belong to the business and are shared by all its locations.
• Intro Deals and Promo Deals earn no Points.
• Each Point expires two years after the day it was earned.
• Points earned on an order are reversed when the order is refunded, for the refunded share.
• We may change the program, its rates or its Rewards at any time.

Unless explicitly stated in writing, we give no warranties for products sold to Business Customers: all products are sold “as is”, with no warranties, express or implied. To the extent permitted by law:

• we disclaim all implied warranties, including those of merchantability, non-infringement and fitness for a particular purpose;
• our total liability for any claim, whether in contract, tort or otherwise, is limited to the net invoice value of the goods giving rise to the claim;
• we are not liable for indirect, incidental, punitive or consequential damages, including loss of revenue, business interruption or reputational harm.

You agree:

• not to repackage, relabel, dilute, alter or otherwise modify the products without our prior written consent;
• to sell the products only through professional channels, such as in-salon retail or professional B2B resale, unless we authorize otherwise;
• not to offer Artègo products on unauthorized third-party platforms, such as Amazon, Walmart Marketplace or eBay;
• not to use our trademarks, logos or marketing assets without written permission.

A breach of this section may lead to the immediate end of the business relationship and to legal action for brand misuse or breach of contract.

All commercial information, including prices, discounts, order history and correspondence with us, is confidential and may not be disclosed to third parties without our prior written consent, except where required by law or by a regulator. This obligation survives the end of the business relationship.

All content, design elements, logos, product images, trademarks, trade names and other intellectual property on the Website are the exclusive property of Artego USA LLC or its licensors, and are protected by the intellectual property laws of the United States.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for its intended purpose. No content on the Website may be copied, reproduced, distributed, modified or used for any commercial purpose without our express prior written consent.

If you send us comments, ideas or suggestions about our products or the Website, we may use them without restriction and without any obligation to you. Do not send us confidential information of third parties.

The Website relies on third-party services: our store, checkout and customer accounts run on Shopify, payments are processed by Shopify's payment services, and orders are carried by independent carriers. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for their availability or performance, beyond our obligations under these Terms.

The Website may link to websites or content of third parties. We do not control and are not responsible for them, and a link does not mean that we endorse them.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, supply chain interruptions, transportation failures, government actions, pandemics or telecommunications disruptions. The affected obligations are suspended for as long as the event lasts, and we will make reasonable efforts to resume performance as soon as practicable.

We may suspend or end our relationship with any Business Customer, without liability, in case of:

• a material breach of these Terms;
• repeated declined payments or chargebacks;
• brand misuse or unauthorized resale;
• fraudulent conduct, or conduct that damages our reputation.

Termination does not release you from obligations or liabilities already accrued. You may close your account at any time by writing to info@artegousa.com.

These Terms, and any dispute or transaction arising under them or relating to the use of the Website, are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

Any legal action or proceeding arising out of or in connection with these Terms must be brought exclusively in the state or federal courts located in Palm Beach County, Florida. Both parties consent to the personal jurisdiction and venue of those courts and waive any objection to them.

We send notices to the email address of your account's Salon admin, and a notice is received when sent. You send legal notices to us in writing at the postal address or the email address under “Contact us” below.

If any provision of these Terms is found unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable part will be severed without affecting the validity of the remaining provisions.

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of it. These Terms, together with the policies they refer to, are the entire agreement between you and us about the use of the Website and the orders placed through it, and replace any prior agreement or communication on the same subject.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign them, in whole or in part, to an affiliate or to a successor to our business.

The headings in these Terms are for convenience only and do not limit or affect their provisions.

We may update these Terms from time to time. The effective date at the top of this page shows the version in force, and the version in force when an order is placed governs that order. We email account holders about any material change. Continued use of the Website after a change takes effect means you accept the revised Terms.

For legal notices, questions about these Terms or support with your account:

Artego USA LLC
1751 Avenida Del Sol
Boca Raton, FL 33432
United States
info@artegousa.com
+1 (561) 235-8017

Customer support is available Mon-Fri, 8:30 AM - 4:30 PM ET, excluding federal holidays.